Return & Replacement:
We make sure every flower box is quality assured and packed carefully for shipping due to their delicacy. Due to the nature of flowers, each flower box is unique and the flowers we use are preserved from real fresh flowers, therefore, we will not be able to accept returns or refunds. If you have any concerns, feel free to contact us and we will gladly assist you.
Please note that once you place the order for your customization, you will not be able to refund or replace your product as it is personalized and we will not be able to resell it.
Why do the flowers inside the gift boxes look a bit compressed?
Because of shipping, the flowers may look a little compressed after receiving your flower box. You can gently toss around the flowers with your hand to make them loosen up and return to their original designed state. Or you can simply display your flower box with the lid open. The flowers should loosen up after absorbing moisture in the air.
Why do the flowers look dry and feels dried when touching?
You can simply display your flower box with the lid open. The flowers should loosen up after absorbing moisture in the air.
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Privacy & Security
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.